Privacy Policy
This Privacy Policy explains how Feelit Folk (“we,” “our,” or “us”) collects, uses, and protects your personal data when you visit our webshop, purchase products, or interact with us. We are committed to complying with the General Data Protection Regulation (GDPR) and all applicable EU data protection laws.
1. Who we are
Feelit Folk is a sole proprietorship.
Email: feelitfolk@gmail.com
2. What personal data we collect
We may collect the following categories of personal data:
Identity data: name, surname.
Contact data: email address, telephone number, billing and shipping address.
Payment data: details necessary to process transactions (we do not store full credit card information; payments are handled securely by our payment providers).
Order data: products purchased, order history, delivery status.
Usage data: information about how you use our website (IP address, browser type, device information, pages visited).
Marketing preferences: if you subscribe to our newsletter or marketing communications.
3. How we use your data
We process your personal data for the following purposes:
To process and deliver your orders.
To manage payments, refunds, and prevent fraud.
To provide customer support.
To send important service updates (e.g. about your order or policy changes).
To send marketing emails if you have opted in (you can unsubscribe anytime).
To improve our webshop, products, and user experience.
4. Legal bases for processing
We process your data based on the following legal grounds under GDPR:
Performance of a contract: to process and deliver your order.
Legal obligation: to comply with tax and accounting requirements.
Legitimate interests: to improve our services, prevent fraud, and ensure site security.
Consent: for sending marketing communications or using cookies (where applicable).
5. Sharing your data
We only share your personal data with trusted third parties when necessary:
Payment processors (e.g. Stripe, Shopify, PayPal).
Delivery services (postal or courier companies).
IT and hosting providers for website operation and email services.
Professional advisors (lawyers, accountants) where required by law.
Authorities if legally required (e.g. for tax or fraud investigations).
We do not sell or rent your personal data to third parties.
6. Data retention
We keep your personal data only as long as necessary for the purposes collected:
Order and payment data: retained for 6–10 years as required by tax and accounting law.
Marketing data: until you withdraw consent.
Website usage data: typically retained for up to 24 months.
7. International transfers
If we transfer data outside the EU/EEA, we will ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
8. Your rights under GDPR
You have the following rights:
Access to the personal data we hold about you.
Rectification of inaccurate or incomplete data.
Erasure (“right to be forgotten”).
Restriction of processing.
Data portability (to receive your data in a structured format).
Objection to processing (especially for marketing).
Withdraw consent where processing is based on consent.
To exercise these rights, contact us at feelitfolk@pm.me. You also have the right to lodge a complaint with your local supervisory authority.
9. Cookies and tracking
Our webshop uses cookies and similar technologies to enable site functionality, analyze traffic, and personalize your experience. Where required by law, we will ask for your consent before placing non-essential cookies.
10. Data security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
11. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will always be published on our website with the date of the latest revision.