22 September 2025

22 September 2025

Terms & Conditions

Terms and Conditions

These Terms and Conditions (“Terms”) apply to all purchases made through the Feelit Folk webshop (“we,” “our,” or “us”). By placing an order, you agree to be bound by these Terms.


1. Who we are

Feelit Folk is operated by dimood, a sole proprietorship registered at Parkstrasse 89B, email: feelitfolk@gmail.com

2. Scope

These Terms apply to all goods offered in our webshop and all related agreements concluded with consumers under EU law.

3. Products

  • Each product is handmade. Small variations in size, shape, or color are normal and part of the character of our products.

  • Product descriptions and images on the webshop are illustrative. The actual product you receive may differ due to the handmade nature of the product.


4. Ordering process

  • By placing an order, you make a binding offer to purchase the selected products.

  • An order is confirmed when you receive our order confirmation email.

  • If an item is unavailable, we will inform you immediately and refund any payment made.

5. Prices and payment

  • All prices are stated in EUR and include applicable VAT (where relevant).

  • Shipping costs are displayed separately before checkout.

  • Payment must be made in advance through the payment methods offered (e.g. Stripe, PayPal, Shopify).

  • We are not responsible for additional fees or charges imposed by your payment provider.

6. Shipping and delivery

  • We deliver to the countries listed on our webshop. Delivery times are estimates and not guaranteed.

  • Risk of accidental loss or damage passes to you once the order has been delivered.

  • Customs duties or import taxes (outside the EU) are the responsibility of the customer.


7. Right of withdrawal (EU consumers)

  • You have the right to withdraw from the purchase within 14 days without giving reasons.

  • The withdrawal period is 14 days from the day you receive the goods.

  • To exercise the right, you must inform us in writing (email is sufficient).

  • You must return the goods within 14 days of notifying us, at your own cost.

  • Returned goods must be unused and in their original condition.

  • We will refund the purchase price (excluding shipping costs) within 14 days of receiving the returned goods.

  • Custom-made or personalized items are exempt from the right of withdrawal.

8. Returns and complaints

  • If the product is defective or damaged, please contact us within 14 days.

  • Your statutory warranty rights under EU law apply.

9. Liability

  • We are not liable for negligence. Folks are not toys. Do not use them as toys.

  • We are not liable for indirect or consequential damages (e.g. loss of profits).

  • We are not responsible for delays or failures caused by force majeure (natural disasters, strikes, pandemics, shipping delays, etc.).

  • Our liability is limited to the purchase price of the product.


10. Intellectual property

  • All content on the webshop (images, text, design) is our intellectual property.

  • You may not copy, distribute, or use our content without prior written consent.

11. Governing law and jurisdiction

  • These Terms are governed by the laws of [insert your country, e.g. Germany].

  • If you are a consumer within the EU, mandatory consumer protection provisions of your country of residence also apply.

  • Any disputes will be subject to the jurisdiction of the courts of [insert your business location].


12. Contact

For questions or complaints, please contact us at:

feelitfolk@gmail.com